Director, OMNIsector Limited
Julie is a highly respected Business Change professional with over 30 years of experience leading complex, large-scale initiatives across the public and private sectors. A people-focused leader, she specialises in “People Change Management” and the patient journey—ensuring that systems, digital platforms, and communication channels work harmoniously for both staff and service users.
Current Focus: Healthcare & Digital Continuity
Julie works at the heart of the Crane Valley Primary Care Network (PCN) and local GP practices, ensuring their digital presence remains effective and patient-centred.
- Digital Transformation: Supporting practices to align capacity with patient need, improving the experience for both patients and staff.
- Social Media Management: Actively managing social media accounts for GP surgeries to improve patient engagement, share vital health information, and build community trust.
- Ongoing Website Management: While Andy leads the initial design and build of our website projects, Julie provides the essential ongoing management, ensuring content remains accessible, accurate, and relevant.
Key Areas of Expertise
- The Patient & Customer Journey
Julie believes that every digital or operational change must be viewed through the eyes of the person using the service.
- User Experience (UX): Mapping out the patient journey to ensure that booking an appointment, finding information, or giving feedback is as seamless as possible.
- Digital Engagement: Bridging the gap between the surgery and the patient through consistent, clear, and professional digital communication.
- People-Led Change Management
Julie’s core philosophy is that change is only successful if the people involved are prepared for it.
- Transition Planning: Expert in developing Stakeholder Management and Training plans that bridge the gap between “old ways” and “new systems.”
- End-User Readiness: Managing the human side of technology deployments, ensuring staff feel confident and competent before a new system goes live.
- Operational Excellence & Lean Systems
With 20 years of experience in the private sector and multi-national organisations, Julie brings a rigorous, quality-oriented approach to every project.
- Lean Methodology: Skilled at applying Continuous Improvement and Lean Systems to identify and remove duplication and waste.
- Strategic IT Implementation: Analysing business needs to find the right IT solutions and leading the programmes that introduce them without disrupting “business as usual.”
- Public Sector Transformation
Julie has a proven track record of helping public sector organisations navigate structural and technological shifts.
- Aspire Adoption: Successfully oversaw the design and implementation of one of the UK’s first Regional Adoption Agencies.
- BCP Council Data Migration: Led the complex migration of property and facility data from legacy systems into a unified IT Asset Management cloud for the newly formed BCP Council.
See what our clients say about working with Julie and the OMNIsector team